Cancellation Policy
We understand that unforeseen circumstances can arise. To ensure a smooth experience for all, we have established the following cancellation policy:
Class Cancellation by Smudge:
If we need to cancel a class, all customers and students who were booked in will receive a credit note. This can be used to enroll in another class at a time that suits you.
Class Cancellation by customer:
Birthday Party Changes and Cancellations:
If you need to cancel or make changes to a booked Birthday Party, please notify us at least 14 days before the scheduled date. In such cases, we will provide you with a credit note that can be used for future Birthday Parties.
Holiday Program Changes and Cancellations:
If you need to cancel or make changes to a booked Holiday Program day, please notify us at least 14 days before the scheduled date. We will provide you with a credit note that can be used for any future Holiday Program.
If it is within 14 days, you may transfer the holiday program day to any eligible sibling / friend up to 48 hours prior to the start date. Please advise us as soon as possible.
Late Cancellations and No-Shows:
Please understand that for any classes, including Birthday Parties and the Holiday Program, late cancellations or no-shows will not be eligible for refunds or credit notes.
How to Proceed with a cancellation:
For class cancellations or changes, please contact us via email or phone to request a transfer, cancellation, or credit note.
We understand that unexpected situations can arise, and we aim to accommodate your needs to the best of our ability.
Our cancellation policy is designed to ensure fairness and flexibility for both Smudge Artspace and our valued participants. We appreciate your understanding and cooperation in adhering to these guidelines as we continue to provide enriching and enjoyable artistic experiences for all.